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FAQs (Frequently Asked Questions)

The following FAQs will assist Africa Online Zimbabwe customers address some of the more basic questions they may have regarding our services.

If for any reason the FAQs below does not provide you with the information required, please contact our customer support hotline or e-mail for personalized assistance.

Title Filter     Display # 
# Article Title Hits
1 When trying to connect using the default number I keep getting either “Line busy”, “No carrier”, or “No answer” 2126
2 When trying to connect I keep getting the response: ‘Dial up networking could not negotiate a compatible set of network protocols – check the TCP/IP Settings’. (WINDOWS 98) 1702
3 When trying to connect I keep getting the response: ‘Verifying username and Password’. THEN ‘Enter your password’. 1677
4 During Verifying username and password I get disconnected or after verifying username and password I get disconnected or; I keep getting – ‘you have been disconnected by the remote computer after logging on’. 1566
5 The modem keeps redialling without connecting. 1833
6 Is the modem really communicating? 1780
7 The line has a lot of static and interference (Lines with static will also cause inexplicable disconnection). 1637
8 What are the symptoms of a noisy line? 1752
9 After successfully connecting I cannot see the home page or surf the WEB. 1869
10 I get disconnected each time the phone rings? 1920
11 When doing a send and receive nothing happens - the arrow keeps going and nothing comes down to my inbox or the password box keeps popping up. 1797
12 After pinging I get the error message ‘ping code: transmit error 1720
13 When I click send and receive the system keeps coming up with ‘the mail server cannot be found’ 1921
14 People sending me mail clicking ‘Reply to Author’ say the mail keeps bouncing back. 1899
15 When I send mail the system responds with ‘System Undeliverable’ 1815
16 Can I check my account status online? If yes, how do I check my account status? 1918
17 Does Africa Online Zimbabwe have cheque posting boxes? Where are they? 1986
18 Can I pick up mail remotely? 1887
19 How do I find information when I do not know the website address? 1672
 
Africa Online is the preferred Premium Provider of Communication Solutions in Zimbabwe. You are able to contact us through our Head office in Harare on Tel: +263 4 250890/8 or Fax: +263 4 702203.